Comments on: A Swatch story http://www.lecraic.com/2009/08/10/a-swatch-story/ craic from ireland Wed, 01 Feb 2012 23:54:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: aj@lecraic http://www.lecraic.com/2009/08/10/a-swatch-story/comment-page-1/#comment-14782 aj@lecraic Wed, 12 Aug 2009 21:06:22 +0000 http://www.lecraic.com/?p=2162#comment-14782 You've just reminded me I should send Swatch head office a note about this too. You’ve just reminded me I should send Swatch head office a note about this too.

]]> By: mcauliffe1 http://www.lecraic.com/2009/08/10/a-swatch-story/comment-page-1/#comment-14738 mcauliffe1 Wed, 12 Aug 2009 12:26:10 +0000 http://www.lecraic.com/?p=2162#comment-14738 I have to agree, on the limited number of times I have dealt with Swatch they have been first class. Bought a watch as a Christmas gift, the wrong one. After Christmas Swatch changed it no fuss. Same watch need a clasp tightened same no fuss attitude. Good customer serivce needs to be celebrated. Recently I have taken the opportunity to tell the manager when I have experienced truly exceptional service. So lets start to shout from the roof tops when the service is good as well making noise when it is bad. I have to agree, on the limited number of times I have dealt with Swatch they have been first class. Bought a watch as a Christmas gift, the wrong one. After Christmas Swatch changed it no fuss. Same watch need a clasp tightened same no fuss attitude. Good customer serivce needs to be celebrated. Recently I have taken the opportunity to tell the manager when I have experienced truly exceptional service.
So lets start to shout from the roof tops when the service is good as well making noise when it is bad.

]]> By: aj@lecraic http://www.lecraic.com/2009/08/10/a-swatch-story/comment-page-1/#comment-14730 aj@lecraic Wed, 12 Aug 2009 09:41:16 +0000 http://www.lecraic.com/?p=2162#comment-14730 It's definitely not rocket science, but those who do it well deserve to be talked about - heaven knows, there are plenty of blog posts about bad customer service. It’s definitely not rocket science, but those who do it well deserve to be talked about – heaven knows, there are plenty of blog posts about bad customer service.

]]> By: Ursula http://www.lecraic.com/2009/08/10/a-swatch-story/comment-page-1/#comment-14646 Ursula Tue, 11 Aug 2009 10:39:07 +0000 http://www.lecraic.com/?p=2162#comment-14646 The Swiss are known for their customer service second to few (if any). It's hardly rocket science how to keep the customer happy in order for sales to soar and keeping the coffers filled. On these isles I occasionally apologize to a shop assistant that I, the customer, exist. They rarely get the (lame) joke. So you, AJ, are happy with your new - and rather stylish - wrist adornment. A man of our time - as the punctual Swiss would say. U The Swiss are known for their customer service second to few (if any). It’s hardly rocket science how to keep the customer happy in order for sales to soar and keeping the coffers filled. On these isles I occasionally apologize to a shop assistant that I, the customer, exist. They rarely get the (lame) joke.

So you, AJ, are happy with your new – and rather stylish – wrist adornment. A man of our time – as the punctual Swiss would say.

U

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