A Swatch story

Saw the above watch in the Irish Indo magazine last weekend and set my mind to buying it. Rang the Swatch store on Grafton Street to check they had it, but no joy. It was part of the Spring/Summer range which had just been retired to make way for the Autumn/Winter range. Big Irish Independent fail by publishing something that was due to go off the shelves 2 days before the newspaper hit the stands.

I gave the Swatch Blanchardstown store a call and spoke with the manager there who basically confirmed that the particular model was no longer available. She took my number and said she would check with head office as there should be one or two somewhere.

Don’t know about you, but I’ve often rang Irish companies about buying product and have left a number for people to call back and they never do. I’ve had 2 different examples of this in the past 6 months – both for high ticket price items.

Swatch, or more specifically, Orla (the manager of the Blanchardstown Swatch store) could give lessons in prompt and efficient service. I got a call back from her within an hour to say one of the watches had been located and that she would ring me again when it was available for collection. When I asked if could collect it at a location closer to me, she worked some administrative magic to make it happen.

3 days later she called again saying the watch was ready for collection. Laser card details were processed over the phone and a receipt arrived in the post the next morning.

All in all, great positive vibes about Swatch after this experience and it’s all down to one person going the extra mile.