to show your SysAdmin some love.
For is it the 9th Annual System Administrator Appreciation Day. Sys Admin’s are people too, show them some love. Send them a bar of chocolate, or a camomile tea to help ease their furrowed brow. They have a lot to contend with.
In what seems like a lifetime ago, I spent about 9 months on the telephones of a large computer company. It wasn’t sys admin, but it was a flavour of it. It’s a stressful occupation as people only ever ring with problems. Their problem is the most important thing in their lives at that time and “goddamit, don’t you know how much money I spent with your company…” – lah dee dah dee dah. I lasted about 9 months until I got promoted/taken off the phones as I was obviously showing signs of mental breakdown.
My personal coping strategy was to “think happy thoughts” and read inspirational quotes and books between calls. Everyone had their own special way of keeping sane. One guy used to occasionally answer calls with “f*ck you for calling XYZ company.” – but he said it quickly so it sounded like “thank you for calling…”. Another guy simply turned down the volume when a customer started ranting and played solitaire. People wanting to speak with a manager would often be transferred to another member of the team. Ah the fun and games.
More tech support funnies at Techtales. If you have one of your one – feel free to leave a comment….
No “Friday eyedrops” this week, just didn’t get round to doing last night.